In today’s marketing environment, brands are under tremendous pressure to take advantage of the ubiquity and availability of user-level data. Businesses need to understand what truly drives each user towards a brand, and how engagements with users can keep the brand at a premium. That’s why customer relationship management (CRM) – a discipline rooted in data management – has become more important than ever.
Huge’s CRM practice can connect the right user types to the best experiences, which address their spoken and unspoken wants and needs. We make this possible through segment evaluation and identification tied directly to business goals, coupling targeting techniques with dynamic message delivery. These methods are always grounded in a measurement plan and tracking system to help you understand and achieve growth.
Our CRM strategies don’t just satisfy a singular user need, they connect the experiences of users with a brand to move them along their journey. We can deliver the most impactful messages to the most relevant places, provide customer service at every point of need and deepen the emotional and financial bond with a brand’s users. This way, we don’t just help you generate sales --we create value-exchanges that build user trust and loyalty, and ensure lifetime value.
Digital customer service.
Customer data management.